FREQUENTLY ASKED QUESTIONS

 ORDERING QUESTIONS
1 . Can I just email you our order?
2 . How Do I Place An Order With Your Compay?
3 . I do not see my quantity.
4 . Why Are Your Prices So Low?
5 . Do two sets of 2500 business cards count as one 5000 business card order?
6 . Can I Cancel My Order?
7 . How will my credit card be billed as?
8 . Do You Offer Printing Terms Or Credit?
9 . Will I Receive An Invoice?
10 . Can I place an order by phone?
11 . What is Gang Run Printing?
 ARTWORK & DESIGN QUESTIONS
12 . How Do I Print with a Border?
13 . What is a bleed? How much should I have? Please click tab called "Printing 101" above.
14 . What should my files resolution be?
15 . What type of files do you accept?
16 . Can I resize my 72dpi artwork to 300dpi?
 SHIPPING & DELIVERY QUESTIONS
17 . May I change my shipping?
18 . What Shipping Carriers Do You Use?
19 . How Long Does Shipping Take?
20 . Will you break up boxes and ship to multiple locations?
21 . Will you blind or 3rd party ship?
22 . Do you mark your boxes?
23 . Where is my tracking number?
 QUESTIONS ABOUT OUR COMPANY
24 . What are the benefits of using our company?
25 . Do You Have A Designers Guide?
26 . What quantities do you print?
27 . Where Are You Located
28 . What is UV and AQ?
  UV and AQ are abbreviations for the kind of coatings used on the print products we offer. AQ (Aqueous Coating) is a water based finish that helps protect and coat your job as it is being printed. This is our standard gloss coating. When you select the "No UV" option for your job we "seal" it with AQ. It is recyclable and environmentally safe. UV (Ultraviolet Coating) is a clear liquid spread over the paper like ink and then cured instantly with ultraviolet light. UV coating gives more protection and sheen than Aqueous Coating. Since it is cured with light and not heat, no solvents enter the atmosphere. However, it is more difficult to recycle than the other coatings. This coating is the "laminate style" coating that you see on ultra high gloss magazine covers. It is a second process which takes place after the run has been printed, though prior to it being cut. This coating adds a few hours to the printing process. It is more difficult to recycle. UV One Side (Ultraviolet One Side Coating) This option is specifically for postcard mailing customers. It combines the high impact gloss of UV with the mail functionality of Aqueous coating. Because this is a separate process completed after the printing has taken place, it takes a bit more time than our standard printed products, however it is worth the wait. For speed of printing purposes we do coat the non UV side with Aqueous.
29 . What Specialty Services Do You Provide?
30 . What is Gang Run Printing?