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FREQUENTLY ASKED QUESTIONS

  • ORDERING QUESTIONS
    • Can I just email you our order?
      • Yes, we will accept your order that way, however do not recommend it. We can not guarantee turnaround because the order was not placed in are system. Please refer to our "How To Order" guide and if you still have problems, we would be delighted to walk you through the order over the phone.
    • How Do I Place An Order With Your Compay?
      • Placing on order on our website is EASY and SECURE. Please refer to our "How To Order" guide located in the "Need Help?" menu at the bottom left.
    • I do not see my quantity.
      • If you desire something more or less, please call us and we will be able to custom quote you!
    • Why Are Your Prices So Low?
      • We are able to offer Full Color printing at a substantial discount from our competition by "gangrunning" our jobs. By printing "gang-runs", we print all of standard work on a 28"x40" sheet, thus "ganging" them together. This significantly reduces the costs of making plates, and other fixed setup costs.
    • Do two sets of 2500 business cards count as one 5000 business card order?
      • Each quantity ordered is for one set of artwork. Because of the setup costs in setting up a print run, we are unable to break up orders under the amount that they are ordered. We have structured our pricing based on what it costs to print that many sheets of one piece. However, if you are placing multiple orders of cards, please contact us. Depending on the quanity, we may be able to adjust your pricing to reflect bulk discounts.
    • Can I Cancel My Order?
      • To maintain a competitive edge, we process jobs as soon as we receive them. If your order has been placed on a run, it can not be taken off after the plates have been made. Because all of our work is custom printed to order, all sales are final. We are unable to use or recycle your printing after we have completed it. No refunds are available on orders unless no files have been prepared. If the order has not been processed, there is no fee for cancellation. However, If an order is cancelled after we have already pre-flighted your files for print, and it has not been placed on a run, a $25 fee will be charged. If you need to cancel an order you have placed, you must call and speak to a representative to avoid ANY costs other than the above processing fees. Email does not consitute cancellation.
    • How will my credit card be billed as?
      • Your credit card will read "1-800-PRINTING, INC."
    • Do You Offer Printing Terms Or Credit?
      • Due to the massive amount of throughput and speed in turnaround we require payment in full prior to any work being completed. We do not offer terms to any of our customers. We accept Bank Checks, Money Orders, Visa and MasterCard.
    • Will I Receive An Invoice?
      • By placing an order on our website, the system will send you an invoice to your email confirming your order. Alternatively, if your total is adjusted or you would request a formal invoice from our company, you may contact us and we will email you promptly.
    • Can I place an order by phone?
      • Absolutely. If you have difficulty or concerns with ordering over the internet, please do not hesitate to give us a call, and we will be glad to take your order over the phone. Keep in mind, however by ordering through the website you are able to get job tracking information directly in your email!
    • What is Gang Run Printing?
      • Gang Run printing is the process of created printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we reliquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 90%-95% accurate to the image. Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing and order with our company you agree to this limitation. This is standard industry-wide. Our competitors follow the same guidelines.
  • ARTWORK & DESIGN QUESTIONS
    • How Do I Print with a Border?
      • With ALL designed material we recommend you leave 1/4 (0.25) from all surrounding edges of your printed piece. If you leave less than 1/4 (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some draw or slippage occurs in that cutting process. This is a print industry standard.
    • What is a bleed? How much should I have? Please click tab called "Printing 101" above.
      • A bleed is extra area outside of your document that is trimmed off to insure proper cuts. In simple terms - your background should go off an 8th of an inch more than your actual print size. For example, if you have a 4x6 - you should design your piece as 4x6, but have your background go .125" on each side. The piece you submit to us should be 4.25"x6.25". WE REQUIRE BLEEDS ON ALL JOBS. No Exceptions, or you risk your job being miscut. Although our cutting staff is extremely precise, we can not guarantee any print job cuts with out the added bleed. There are no exceptions. Also, please keep your text at least 1/4" away from the edge of the piece. This way your text is in a "safe" area. If you have any questions regarding this policy you may call us, or use our "Printing 101" section for reference and tips.
    • What should my files resolution be?
      • All file formats must have bit map resolutions of 300dpi and embedded or outlined fonts. We accept the following file formats: .TIF, .JPG, .PDF, .EPS and .PSD. At the time, we do not accept quark files, Pagemaker, Corel Draw, or any similar software. However, these formats can be easily converted into an industry standard format with a few easy steps! If you are unsure about your file format, give us a call and we will help!
    • What type of files do you accept?
      • * Adobe Photoshop (.psd) - FLATTENED * Adobe Illustrator (.ai or .eps) - Fonts converted to outlines/curves * Adobe InDesign (.indd) Exported as a PDF We also accept the standard industry formats: .eps .pdf .tif .jpeg
    • Can I resize my 72dpi artwork to 300dpi?
      • Unfortunetly, you can not increase your resolution for a design that has been created low resolution. The output will be blurry or grainy, and at times, unreadable. The only solution to this is to redesign your piece at the correct resolution. If you have any questions, call us today and someone from our Art department will help explain in detail.
  • SHIPPING & DELIVERY QUESTIONS
    • May I change my shipping?
      • We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our shipping and fulfillment Department is already scheduling your ship date and preparing your labels! Shipping changes are time consuming and costly for us. In the event that you need to change any shipping information (shipping service, destination address, etc.) after you have placed your order you will be charged an additional $10. * Please note that we CANNOT ship to a PO Box.
    • What Shipping Carriers Do You Use?
      • Our primary partner is: * FedEx * Courier Services We can ship on your account number with a variety of carriers. During your file upload you may select a 3rd file as your shipping label. If you have special requests please do not hesistate to contact us. Call us and we will work with you to get your printing to you in a cost effective and timely manner.
    • How Long Does Shipping Take?
      • FedEx Ground shipping takes from 1 to 6 business days depending on your distance from our facility in New York. Please refer to our shipping map for full information. Other shipping options include: * FedEx Next Day - Call Us for info.
    • Will you break up boxes and ship to multiple locations?
      • Typically we do not break up boxes. This causes confusion during order processing.
    • Will you blind or 3rd party ship?
      • For our reseller customers, we made it a priority to make sure we are transparent in the printing process. We are able to drop ship your printing under your name and address at no charge! Let us know in advance that you require such accommodations.
    • Do you mark your boxes?
      • All orders will be packed in a plain box with no additional advertisements or promotions packed with your order.
    • Where is my tracking number?
      • On the day that your order ships we will send your tracking number to you via email, and it will be stored in your Order History on our website.
  • QUESTIONS ABOUT OUR COMPANY
    • What are the benefits of using our company?
      • Some of the benefits of our printing company * 2 Business Day turnaround standard! * 1 Business Day Rush Service Available! * UV finishing is FREE! * 14pt C2S Stock Standard! * Secure Online Ordering / Job Tracking
    • Do You Have A Designers Guide?
      • Our design department has created a design guide for customers to ensure that their artwork comes out perfect. Click the "Printing 101" tab above.
    • What quantities do you print?
      • We print quantities as low as 500 up to a million or more! Anything not listed on our website can be quoted as a custom order.
    • Where Are You Located
      • We are located minutes off the Expressway in Brooklyn, NY.
    • What is UV and AQ?
      • UV and AQ are abbreviations for the kind of coatings used on the print products we offer. AQ (Aqueous Coating) is a water based finish that helps protect and coat your job as it is being printed. This is our standard gloss coating. When you select the "No UV" option for your job we "seal" it with AQ. It is recyclable and environmentally safe. UV (Ultraviolet Coating) is a clear liquid spread over the paper like ink and then cured instantly with ultraviolet light. UV coating gives more protection and sheen than Aqueous Coating. Since it is cured with light and not heat, no solvents enter the atmosphere. However, it is more difficult to recycle than the other coatings. This coating is the "laminate style" coating that you see on ultra high gloss magazine covers. It is a second process which takes place after the run has been printed, though prior to it being cut. This coating adds a few hours to the printing process. It is more difficult to recycle. UV One Side (Ultraviolet One Side Coating) This option is specifically for postcard mailing customers. It combines the high impact gloss of UV with the mail functionality of Aqueous coating. Because this is a separate process completed after the printing has taken place, it takes a bit more time than our standard printed products, however it is worth the wait. For speed of printing purposes we do coat the non UV side with Aqueous.
    • What Specialty Services Do You Provide?
      • We provide a multitude of bindery and finishing services. * Folding * Scoring * Drilling Holes (for tags, etc..) * Perforations * Saddle Stitching * Gluing / Converting * Custom Die-Cutting * Rounded Corners * UV Coating * Standard Aqueous Coating If you have a special request, just give us a call!
    • What is Gang Run Printing?
      • Gang Run printing is the process of created printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we reliquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 90%-95% accurate to the image. Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing and order with our company you agree to this limitation. This is standard industry-wide. Our competitors follow the same guidelines.

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